How you receive the video of the puja or havan you booked, what the ritual's status means, and what happens if it can't be performed.
Read in 1 minUpdated 29 Sep 2026For devotees
Your video
Our crew films your ritual at the temple and live streams it when the mountain network allows. When it finishes, we email you the full video to download. You’ll also find it under My events, and you can download it anytime.
If snow, a landslide or heavy rain cuts the network, the video may take longer. We tell you on WhatsApp and by email, and upload it as soon as our crew is back in the studio.
On the day, light a lamp at home if you like and sit quietly at the scheduled time — the sankalp is recited at the altar for every devotee whether or not you are watching.
What the ritual’s status means
Every page reads the ritual’s status from the same clock, checkout included:
Upcoming — before the scheduled start.
In progress — the temple’s pujari is performing the ritual.
Completed — the ritual is done; your video follows by email.
Cancelled — the ritual was cancelled; request your full refund with your UPI transaction number.
Bookings stay open for about 15 minutes after the scheduled start. After that, checkout says booking has closed.
If the ritual can’t be performed
If we can’t perform a ritual, you get a full refund. Email support (@) aumfe.com (or use the contact form) with your 12-digit UPI transaction number so we can locate your payment, and we’ll refund the UPI account you paid from. See Refunds & Cancellations.
If there’s a problem with your video, email support (@) aumfe.com with your booking details and we’ll sort it out.
How do I see my puja or havan?
Our crew films your ritual at the temple and live streams it when the mountain network allows. When it finishes, we email you the full video to download. It also sits under My events.
Why is my video late?
Landslides, snowstorms and heavy rain can cut the network in the mountains. Our crew still films the whole ritual and uploads it as soon as they are back in the studio. We tell you about the delay on WhatsApp and by email.
What if the ritual isn't performed?
You get a full refund. Email support (@) aumfe.com with your 12-digit UPI transaction number and we'll refund you.
