Question 1

What exactly is Aum Fe?

Accepted Answer

Aum Fe performs havans and pujas for you at remote, peaceful Himalayan temples. You choose a ritual and book with your name; our crew travels to the temple, the temple's own pujari performs it, and we film it for you. We send you the video, and dry prasad to your door if you'd like.

Question 2

What can I book on Aum Fe?

Accepted Answer

Havans and pujas only — positive, benefic rituals for studies, a fresh start, prosperity, health, family, peace and festivals, at temples of Shiva and Parvati, Vishnu, Ram and Sita, Krishna and the gentle Himalayan Devis.

Question 3

Do I need to be there in person?

Accepted Answer

No. The ritual is performed in full, with its sankalp recited for every devotee, whether or not you watch. We live stream when the mountain network allows, and we always send you the full video to keep.

Question 4

What do I need to sign up on the website?

Accepted Answer

Your name, an email address you can check, and an Indian mobile number (+91) — you'll verify both with a one-time code before your account opens.

Question 5

Do I get my Aum Fe number when I sign up on the web?

Accepted Answer

No. Web sign-up creates your account; choosing your Aum Fe number and the rest of onboarding happen the first time you open the Aum Fe app.

Question 6

Why does Aum Fe need my real phone number if it stays confidential?

Accepted Answer

It's used to verify you're a real person and to secure your account — everyone else only ever sees your Aum Fe number, never your real one.

Question 7

Which is better, a puja or a havan?

Accepted Answer

Neither is better — they suit different moments. A puja is lighter and lovely for daily or festival worship; a havan is chosen for bigger intentions and life events.

Question 8

How long does each take?

Accepted Answer

A puja usually takes 20–60 minutes. A havan usually takes 60–120 minutes or more.

Question 9

Which temples do you work with?

Accepted Answer

Small, peaceful Himalayan temples of Shiva and Parvati, Vishnu, Ram and Sita, Krishna and the gentle Himalayan Devis, across Uttarakhand and Himachal. The full list is on Our temples.

Question 10

Which temples do you avoid?

Accepted Answer

Temples known for animal sacrifice, fear-based rituals, tantric, cult or black-magic practices. We focus on gentle, sattvic traditions, so we don't perform rituals for fierce forms such as Kali, Bhairav or Shani.

Question 11

Can I choose the temple?

Accepted Answer

Each event is performed at the temple named on its event page, so pick the event at the temple you feel close to.

Question 12

What does Aum Fe mean?

Accepted Answer

Aum (ॐ) is the sacred sound of the East; Fe is the word for faith in Spanish and Portuguese. Aum Fe is a meeting ground for East and West.

Question 13

How do I find a puja for a particular wish?

Accepted Answer

Browse by intention on the home page — studies, a fresh start, prosperity, health and peace, love and family, or festival pujas — or search Our Pujas by deity or festival.

Question 14

Do I need the app to book?

Accepted Answer

No. You can choose, book, pay and watch right in your browser at aumfe.com.

Question 15

Do I need to give my gotra or a wish?

Accepted Answer

No. At a public havan or puja the pujari recites one sankalp for every devotee — the ritual page shows what it is for. You only give your name when you book.

Question 16

Do I need to know my gotra?

Accepted Answer

No. Public havans and pujas don't ask for a gotra — the pujari recites one sankalp for every devotee who joins.

Question 17

How do I get the video?

Accepted Answer

We email it to you when the ritual finishes, and you can download it anytime from My events.

Question 18

Will I get prasad?

Accepted Answer

Choose prasad delivery at checkout and we'll post it after the ritual.

Question 19

How do I see my puja or havan?

Accepted Answer

Our crew films your ritual at the temple and live streams it when the mountain network allows. When it finishes, we email you the full video to download. It also sits under My events.

Question 20

Why is my video late?

Accepted Answer

Landslides, snowstorms and heavy rain can cut the network in the mountains. Our crew still films the whole ritual and uploads it as soon as they are back in the studio. We tell you about the delay on WhatsApp and by email.

Question 21

What if the ritual isn't performed?

Accepted Answer

You get a full refund. Email support (@) aumfe.com with your 12-digit UPI transaction number and we'll refund you.

Question 22

Why is my puja video late?

Accepted Answer

Many of our temples are in the mountains, where landslides, snowstorms and heavy rain can cut the network for days. Our crew still films the whole ritual and uploads the video as soon as they are back in the studio. We tell you about the delay on WhatsApp and by email.

Question 23

Why is my prasad late?

Accepted Answer

The same weather that cuts the network can close mountain roads. Your prasad is packed and sent as soon as the road and the courier allow. Please allow for rain, snow, landslides and other natural events.

Question 24

What if the live stream stops during my puja?

Accepted Answer

Networks in the hills can drop, at the temple or at your end. We record every ritual in full, so we send you a link to watch or download the complete video.

Question 25

Can I get my charawa back or refunded?

Accepted Answer

No. Charawa is offered to the deity during your puja and stays at the temple by tradition, so it is not returned or refunded.

Question 26

Who performs my havan or puja?

Accepted Answer

The temple's own pujari, a priest who has looked after that temple for years, often for generations. He recites the sankalp for every devotee at the altar.

Question 27

What does the Aum Fe crew do?

Accepted Answer

Our crew travels to the temple, sets up the camera, live streams when the network allows, records the whole ritual, and packs and sends your prasad.

Question 28

Does my booking help the temple?

Accepted Answer

Yes. A fair share of every booking goes to the temple, its pujari and his village, and helps them through the hard mountain winters.

Question 29

Can I get a refund if I cancel?

Accepted Answer

Yes — for a havan or puja, cancel at least 24 hours before the scheduled start; for a satsang, sermon or meditation, cancel at least 3 days before. Cancellations after that window are not refunded, and neither is missing the event.

Question 30

Is the refund automatic?

Accepted Answer

No. Email support (@) aumfe.com or use the contact form, and include your 12-digit UPI transaction number so we can locate your payment.

Question 31

Can I get a refund if I am not happy with the outcome of my puja, havan or session?

Accepted Answer

No. The outcome of a puja, havan, satsang, sermon or meditation is a matter of faith and can't be promised or measured. Our pujaris and team perform every ritual sincerely and in full, so we don't give refunds because of how you feel about the result. If we could not perform your ritual, you get a full refund.

Question 32

Can I get my charawa back or refunded?

Accepted Answer

No. Charawa (chadhava, vastra, coconut, flowers or dakshina) is offered to the deity during your puja and stays at the temple by tradition, so it is not returned or refunded.

Question 33

Is a weather delay a reason for a refund?

Accepted Answer

No. If snow, landslides or heavy rain delay your video or prasad, the ritual has still been performed in your name; we tell you on WhatsApp and email and send the video and prasad as soon as we can.

Question 34

Where do I find my UPI transaction number?

Accepted Answer

Open the payment in your UPI app's transaction history (Google Pay, PhonePe, Paytm, BHIM or your bank's app), or check your bank's payment SMS. It's the 12-digit UTR / UPI reference number.

Question 35

Who do I email to report abuse or unsafe content?

Accepted Answer

support (@) aumfe.com, or use the in-app report tool. If support has not resolved your complaint, escalate it to our Nodal Officer, Depika Singh, at grievance (@) aumfe.com — see our Grievance Redressal page.

Question 36

How fast will a formal grievance be acknowledged?

Accepted Answer

Within 48 hours of receipt, with a resolution within 7–10 working days depending on the nature of the grievance.

Question 37

Is my account deleted the moment I tap Delete?

Accepted Answer

No — deletion is scheduled 30 days out. Your account and data stay untouched until the grace period ends, unless you cancel it first.

Question 38

How do I cancel a deletion I've already started?

Accepted Answer

Just sign back in before the 30 days are up — Aum Fe will show you the grace period is running and offer to reactivate your account.

Question 39

Can I get things purged sooner, or check they were actually removed?

Accepted Answer

Email privacy (@) aumfe.com with your account email and what you'd like checked or removed. For a formal complaint, see our Grievance Redressal page.

Namaste. What can we clear up for you?

Pick a topic

Getting started5 articles

Booking & paying5 articles

Payments & refunds1 article

Account & safety2 articles

Still stuck? Write to usWe reply within a day

Questions devotees ask most

What exactly is Aum Fe?

How do I find a puja for a particular wish?

Can I get a refund if I cancel?

Who do I email to report abuse or unsafe content?

What can I book on Aum Fe?

Do I need the app to book?

Every article, by topic

Getting started5 articles

Booking & paying5 articles

Payments & refunds1 article

Account & safety2 articles

Didn't find it?
A person will answer.

Namaste. What can we clear up for you?

✽Pick a topic✽

Getting started5 articles

Booking & paying5 articles

Payments & refunds1 article

Account & safety2 articles

Still stuck? Write to usWe reply within a day

✽ Questions devotees ask most

What exactly is Aum Fe?

How do I find a puja for a particular wish?

Can I get a refund if I cancel?

Who do I email to report abuse or unsafe content?

What can I book on Aum Fe?

Do I need the app to book?

✽ Every article, by topic

Getting started5 articles

Booking & paying5 articles

Payments & refunds1 article

Account & safety2 articles

Didn't find it?A person will answer.

Pick a topic

Questions devotees ask most

Every article, by topic

Didn't find it?
A person will answer.