Why a video or prasad from a mountain temple can arrive late, how we tell you, what happens if the live stream drops, and why charawa stays at the temple.
Read in 1 minUpdated 29 Sep 2026For devotees
Our team goes to the temple for you
Our team travels to the temple with a camera crew and works alongside the temple’s own priest. We set up live streaming at the altar so you can watch your puja or havan from home as it happens. See the temples we work with on Our temples.
When the weather gets in the way
Many of our temples are in the mountains of Uttarakhand and Himachal. Landslides, snowstorms and heavy rain are part of life there, and they can cut the network for hours or even days.
If that happens during your puja, do not worry. Our crew films the whole ritual on camera regardless. As soon as they are back in the studio, they upload your video and we send you the link to watch or download it.
We will tell you about any delay on WhatsApp and by email, so you are never left wondering.
Prasad can be delayed too
The same weather can close mountain roads. Your prasad is packed and sent as soon as the road and the courier allow, so it may arrive later than usual. Please keep rain, snow, landslides and other natural events in mind when you book.
We send only dry, sealed prasad such as mishri, elaichi dana and dry fruits, so a delay does not spoil it.
Charawa stays with the deity
What you offer at the altar, such as chadhava, vastra, coconut, flowers or dakshina, is given to the deity during your puja. By tradition it stays at the temple. Charawa is not returned to you and cannot be refunded once the puja has been performed.
Why is my puja video late?
Many of our temples are in the mountains, where landslides, snowstorms and heavy rain can cut the network for days. Our crew still films the whole ritual and uploads the video as soon as they are back in the studio. We tell you about the delay on WhatsApp and by email.
Why is my prasad late?
The same weather that cuts the network can close mountain roads. Your prasad is packed and sent as soon as the road and the courier allow. Please allow for rain, snow, landslides and other natural events.
What if the live stream stops during my puja?
Networks in the hills can drop, at the temple or at your end. We record every ritual in full, so we send you a link to watch or download the complete video.
Can I get my charawa back or refunded?
No. Charawa is offered to the deity during your puja and stays at the temple by tradition, so it is not returned or refunded.
